You are entitled to return any Product within 14 days from the date of delivery if you change your mind, or the Product you received is not what you expected.

Return instructions

To request a return, write an email to info@lacollection.be with the order number and the items to return and the desired type of return. Once completed, La Collection will send a confirmation email, with the shipping label and instructions for the return shipment. You must then return the Products to us at your expense, within 14 days from the date of delivery.

You are responsible for any damage incurred to the Products during the return shipment. We therefore strongly recommend that you send the Products well packaged and in their original box and/or packaging.

To avoid a deduction, please make sure the Product you wish to return is in the exact same condition as when you received it, with tag and seal still attached. It must be unworn, unwashed, and undamaged.

All shoes must be used on a carpeted surface until you have decided to keep them. Shoes and accessories that come in a special box, must be returned in their undamaged original box which is considered to be a part of the Product.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Provided the return of the Product meets our policies, we will refund the price that you have paid for the Products,including any shipping costs for standard delivery to you.

From the amount to be refunded we will however deduct any depreciation in value of the Products if such depreciation is due to that you have handled them to a greater extent than necessary to determine their function or characteristics.

Costs for return are only refunded if the returned Products form a whole order and are therefore not refunded if you cancel only parts of an order.

We will provide the refund once we have received the returned Products.

Unless otherwise agreed by us, the refund will be processed through the same payment method you used to make your original purchase and will be refunded as soon as possible and in any event within 14 days of our receipt of the returned Products.

We do not provide refunds in relation to Products which have been manufactured in accordance with your specifications or which otherwise are clearly personalized.

You can return items purchased to our store in Antwerp (Steenhouwersvest 46, 2000 Antwerp).



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